Frequently Asked Questions
We have accommodated all the queries raised by the pilgrims coming from different parts of India and Abroad. Further, we are still improving and adding more answers gradually, based on the queries received.
When can we book services using the online booking portal?
Online bookings for almost all services are started two months in advance. For example, the bookings for services for the month of March will start on 1st January, 10 am.
Only 40 to 50% bookings are done online, and the rest are done offline at the counters. Offline bookings are done on the same day. No advance offline bookings are permitted.
I am an NRI (Non-Resident Indian), what documents should I carry for booking a helicopter service?
There are no extra rules for NRIs. You should have a valid Indian passport, Aadhaar card, or permanent resident certificate (PR/OIC) of the nation where you are currently residing.
In the case of babies or kids below 5 years of age, no additional documents are required, however, a Passport will be required. You MUST carry a PASSPORT if you don't have any other documents.
At what time offline ticket bookings start for helicopter?
In Katra, the offline counter is in Niharika Complex, near Bus Stand Katra. The current booking starts from 7:30 am.
For current bookings, you must carry any valid ID proof like Passport, Aadhar card, or Voter ID card. See details here for booking a Helicoptor
How to avail Nau Chandi Path Yatra?
If you are in time crunch and want to get all facilities within your yatra, you can rush to the Spiritual Growth Centre, Katra. The reception clerk will book your helicopter, rooms, and guide you accordingly.
Once you book Nau chandi path, everything is arranged by Shrine board like traveling to helipad, foods, accomodation at bhawan. Details can be found here Nav chandi
Are there any agents/agencies authorized for helicopter or any other services booking?
NO. Shrine Board has not authorized any person/people/agency to book tickets for any services.
If any person or agency is claiming such a position, report it to ceo@maavaishnodevi.net or give this information to the helpdesk number.
How can I get a VIP pass for Darshan?
If you are a Grade 1 or 2 officer in Indian Government / State Government OR a Parliament staff OR from the Army, you can take a VIP Darshan pass from Niharika Complex, Katra counter.
Produce this VIP pass to Durga Bhawan counter at Bhawan and they will guide accordingly.
How can I get a battery car ticket, if online booking is full?
Offline bookings are done based on availability at the counter situated at Adhkuwari from morning 7:30 am. Generally, the battery car offline tickets are available, but it depends on the crowd. The waiting time for tickets for the slot depends on the battery car availability (battery gets discharged every 3 trips).
Similalry the offline bookings are done at Manokamna Bhawan for coming back to Adhkuwari.
How can I get the refunds of ticket cancellations due to bad weather for helicopters, battery cars, and Ropeway (Cancelled by Shrine Board)?
In case the cancellation is done by Shrine Board, a full refund is done to your account/UPI/card in the next 15 days, and an email/SMS will be delivered.
If you want the payment back within 4-5 days, then write an email to refund@maavaishnodevi.net with Transaction Details. For more details read the cancellation rules